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Boat — Airdopes Black 431 picked up for replacement but not yet replaced

My boat airdopes black 431 were picked up by your courier service xpress bees and same is showing delivered at your place as on 4th August, 2021. I am continously checking status for updates but till date there is no response tried multiple times mailing but neither of your team has responded. My Ticket no. Is 2902890
Please confirm on updates or refund money back
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