Boat — Bluetooth headphones is not working requested multiple times and not getting replacement or refund

Respected Sir/Madam,

I, Mithran, hereby submit this complaint against boAt Lifestyle (Imagine Marketing Limited) for providing a defective product and failing to resolve the issue even after a warranty request and replacement.

Product & Purchase Details
Product Name: boAt Airdopes ProGear Active Black

Purchase Amount: [ENTER AMOUNT]

Date of Purchase: [ENTER DATE]

Invoice Number: [ENTER NUMBER]

Ticket ID (Service/Complaint): 52956755

Issue Description
The product I purchased developed defects within the warranty period. I raised a warranty claim and received a replacement unit. However, the replacement unit is also defective, and I am facing the same problems again.

Even after informing boAt support regarding repeated defects, they are forcing me to send the earphones again for service, which is unacceptable. I clearly requested a new replacement or refund, but they refused and stated that refunds are not provided as per their policy, causing harassment, mental stress, and waste of time.

Relief/Resolution Requested
Under the Consumer Protection Act, 2019, I request the following:

Immediate replacement with a new working product, OR

Full refund of the purchase amount, AND

Compensation for inconvenience and repeated defective replacements

Attached Documents
Invoice / Bill copy

Email conversations

Proof of product defects (photo/video)

Replacement confirmation email from boAt

All communication details including service claim Ticket ID 52956755

I request you to kindly take necessary action against boAt Lifestyle and provide a fair resolution at the earliest.

Thank you.

Regards,
Name: Mithran