Boat — Boat 181 Airdopes Refund not Received

4170006EX1 I am orderd boat 181 Airdopes it's delivered 13feb 2023 this product used product and lot of scratches so i am requesting replacement they approved and again initiate pickup and delivered exchange 1 product on feb18 2023 this exchange product also used product and not working again I am calling customer service they say I will escalate this and wait for 48 hours and I am attached also photos o[censored]sed product and unboxing video also still they say we escalate wait already 6 days completed still no resolution multiple times called and mailed also no response