Boat — BoAt 7-Day Replacement Cancelled After Pickup No Product Returned

Website: Boat

I had raised a 7-day replacement request for my boAt product under Order ID 7790671. The product was picked up by the courier around early March 2025. However, the replacement was later cancelled, and I never received the product back.

Despite this, I received a message on April 9, 2025 at 12:56 PM from boAt stating that their courier partner, XpressBees, will attempt to pick up the product again in 2–3 days. This is not possible, as the product was already taken during the original pickup for replacement.

I immediately emailed boAt support on April 10, 2025 at 08:38 AM, explaining that I no longer have the product. In response, on April 10, 2025 at 2:09 PM, I received a message from boAt stating that my claim was rejected, and they again asked me to check WhatsApp for further updates — which is very confusing, because there is no product in my possession anymore.

I have reached out multiple times via email and WhatsApp but haven't received a proper solution. I request you to:

Either return my original product, or

Send me the replacement as initially promised, or

Issue a full refund.

Please help resolve this issue as soon as possible.