Boat — Boat - Airdopes 131 Warranty Claim Rejected

The Boat team has rejected my claim because of ear net damaged. The product wasn't damaged when I gave it to the delivery partner for warranty process shipment. I need a replacement for the product. I don't want the damaged product in return (which may be damaged during the process of shipment or service fulfilment center). Please, I can't afford a new one. Kindly look over the issue and replace the product with a new one.