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Boat — Boat airdopes 381 not working

I have raised a ticket for airpods replacement. On 5th aug they issued the replacement product after that there is no update.
I tried multiple times on different days to contact their customer care, but unable reach. I sent emails to their mail id, no one revert back as well as there is no updates on their ticket portal.

Ticket id : 1332488
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boAt customer support has been notified about the posted complaint.
Aug 26, 2020
Updated by jibs89 still i did't get any response from Boat side .
Aug 26, 2020
Updated by jibs89 Its almost 1 month .They is no update from this company.

Ticket id : 1332488
Aug 27, 2020
Updated by jibs89 Its not resolved
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Comments

Bought boat Airdopes 381 on 26th December 2020 it hardly worked properly for a week. Later one side of the airdopes was not getting charged and now the no sound is coming on both the Airdopes. Such a disappointment. Give me a solution to this issue as it is not a small amount for this product.
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Didn't receive any reply or call yet from the support team.
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