Boat — Boat Airdopes 402 one side not working, 2 times replaced and got back the same product

My airdope's one side stopped working after 2 months and I had sent the product for replacement 2 times and received the exact same product with the defect. The replacement process itself will take around 20 days. And the product came in silly plastic pouches I wonder why they have a warranty now.

Service ticket number new: 2771951
Service ticket number old 1: 2670611
Service ticket number old 2: 2549617

One time they have not picked up the order. And they'll send you a C-type cable for a USB port.
I'm attaching the pictures below.