Boat — Boat Avante bar 1200

I have bought these speakers and they got some defect in them due to some power failure. I am complaining about the speaker for around 2-3 months but still not getting the prompt action to be done
my ticket number is 2255215
Please do the needful as soon as possible otherwise I have to move to some other action.
No reply is there from company and I am unable the working emain
Last msg from boat
Hey boAthead,

We are very sorry to know that your product unit has got some issue, we would be really glad to help you out. Your product complaint with the ticket number - 2255215 is successfully approved by our service team. We will quickly place a request for service visit to your address by our service engineer.
As it is an onsite service, please allow us with the turnaround time of 48 working hours.
Despite this they are saying this is not right ticket no.
Regards,
Team boAt,
Customer service: +[protected]