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Boat — BoAt Bassheads 220 black. Product has been picked up, but no updates on website

Dear sir
In reference to my service request number 2329609, it is to intimate that the pick up has been done by your courier partner on 07.05.2021 at 14:00 PM. But i have received a email from your side that our courier partner has cancelled your pickup. although he has already picked up the product. I am emailing you continuously for the confirmation of my product pickup but you are not replying anymore.
Please look into this matter asap.
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