| Address: | C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon, Mumbai, Maharashtra, India - 400063 |
| Website: | www.boat-lifestyle.com |
Starting with {1}ticket number - 1192973
My headphones boat rockerz 510 aux connectivity stopped working within 8 months so like the normal procedure i registered the complaint and patiently waited for the revert, but after
20 days i had to write a mail since there was no update.
Mail i wrote-
What the hell guys?
First you people take 20 days to send a replacement and send me a defective item which is the rejected ones.
Attaching the screenshots of what i got after 20 days of patience. I wrote that the replacement product which has been delivered to me is in a very poor condition and
Nor does it provide any comfort as it's cushioning is totally damaged and whole of the body is scratched up. This is a shameful act from a company with such
Reputation. My concern with the headphones i bought was for the aux connectivity and not to get a product in much worse condition. Post 20 days of this process, it is
Unsatisfactory. Also the original color of the product was orange which is a must retrieval for me.
If you people don't have fresh ones why don't you refund my money back. I spent 1500 on this earphones and i suppose i did a terrible mistake of buying this.
Need immediate action or i am taking this matter to consumer court no matter what happens. I will make sure to take action against this.
This is how the company operates sending a defective piece as a replacement?
You will lose business because of this.
Terrible way of losing loyal customers.
I have boat stone speakers, boat stone 260 and i used to recommend boat to everyone in my family.
But i'm writing this out of frustration because this was my sister first product and she told me not to trust such brands for her. Utterly disappointed!
Next {2} ticket number - 1263793
Terrible terrible mistake.
This time again after take 35 days send me a defective item with different color. So i went talk about it with the customer care
Nobody picks the call from customer care nobody replies to mail are you people fooling the customers.
I purchased the product for 1.5 thousand and i am not letting go this easily.
Your customer care executive promised me to get the product replaced. Cheating the loyal and old customers by first sending defective products and then not responding
To the clients. It's been a month my headphones boat rockerz 510 are not even returned.
Today, after tying 25-30 attempt i connected a call from customer care and i explained the problem to them detail. But provide no solution he cut the call.
Note :-now now i am very upset everyday i call on customer care for this no one pick up i want my money back.
Attaching the screenshots, the, the failed attempts for asking for service a million times yet no response from the client side, failed calls, all the updates to the
No call responses.
I used to love boat but this will be my last product from boat because of the pathetic service of the team, which wasn't returned.
I'm suffering since 3 months
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