[Resolved] Boat — Boat denied to give my replacement product

Arnab2197

from Powai, Maharashtra

Dec 6, 2020

Address: Mumbai

Website: www.boat-lifestyle.com

I had raised a complaint on 25th may 2020 about my defective earphone replacement. The product was picked up on 7th june 2020. It was mentioned in the mail that I would receive the product within 10-15 days. Also when I am trying to track my product through xpressbees it was showing no data found even after giving the correct AWB number. It's already 9 months, but I haven't received any mail, sms or the product. I called them several times but they just promised me some fake delivery date but nothing happened. The last time when I called them, they asked me to send the copy of acknowledgement number which was given at the time of pickup. But they guy haven't gave me anything at the time of pickup and it is also not mentioned anywhere in mails. I have mentioned every mail and also highlighted the dates of the mails.
Totally fraud service. Fraud company.

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Feb 17, 2021

Complaint marked as Resolved

Comapny haven't responded yet. And market the complaint as resolved. Such a fraud company.

boAt customer support has been notified about the posted complaint.

Dec 06, 2020

Updated by Arnab2197 I had raised a complaint on 25th may 2020 about my defective earphone replacement. The product was picked up on 7th june 2020. It was mentioned in the mail that I would receive the product within 10-15 days. Also when I am trying to track my product through xpressbees it was showing no data found even after giving the correct AWB number. It's already 9 months, but I haven't received any mail, sms or the product. I called them several times but they just promised me some fake delivery date but nothing happened. The last time when I called them, they asked me to send the copy of acknowledgement number which was given at the time of pickup. But they guy haven't gave me anything at the time of pickup and it is also not mentioned anywhere in mails. I have mentioned every mail and also highlighted the dates of the mails. Please help me.