[Resolved] Boat — boat headphones company does provide replacement service they just take away your produce and then never delivers the replaced product

Dhruv Bilakhia

from Bengaluru, Karnataka

Address:	E-803, BACHRAJ LANDMARK CHS, GLOBAL CITY, OPPOSITE CLUB HOUSE, VIRAR VASAI & PALGHAR - 401303, Thane, Maharashtra, 401303
Website:	www.boat-lifestyle.com

Replacement was initiated on 11th of november as shown in the attached proof. However, i have never received the new replaced headphones. Having said that, there is no way to communicate to the boat service center. I tried calling but telephone line not available and never connects. Then i tried email but response is never received. Totally useless. My product is not replace since 1 month.

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Nov 12, 2019

Complaint marked as Resolved

Contacted multiple times on Facebook messenger from there the service center is being informed and they call back to replace the product. Though the product was replaced, Pathetic service can be experienced always.

boAt customer support has been notified about the posted complaint.

Nov 11, 2019

Updated by Dhruv Bilakhia Got callback. They are simply saying particular product is out of stock and offering me lower model version of the product.

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Comments

abhishek sao

from Bengaluru, Karnataka

I have ordered for remote. Even i have paid the amount after that no response. Not even any one receiving cal.. Such a bad customer service.. I don't know eaten my money or there is anything else... No response from this people

Dhruv Bilakhia's [Complaint's author] reply, Nov 8, 2019

Please try connecting them on FB chat. I got response from there after 1 hour of waiting. Also, put up your complaint on consumer court forum.