Boat — Boat headphones not received back

Respected concerned authority,
One side of my headphone was not working properly, so i raised complaint on 26th of may 2020, and product was picked on 27th of may 2020, after tracking my shipment it shows whhandover from 16june 2020, 6:41 pm. Today is 1st of july, its been 15 days still no update from boat. Customer care not responding for calls and mails.

Please help here i want my headphone as early as possible.
Ticket no. Is 1112320.
My awb/ reverse pickup number is[protected]

Regards
Shashwat mishra