Boat — BoAt is not reply to my complaints

Hi,
I purchased Boat Rockerz 235 v2 black and it is still under warrenty. But due to regular use, its wire coating becomes broken..
My friends boat headset have same issue..
Some days ago my headset's mike not working properly and i sent my product to warrenty purpose. My ticket number is 24561716. But they said that under physical verification check my claim had been rejected..

My doubt is.. Due to regular use my headset's wire coating (connecting to ear bud) is broken.. Not the wire.only it's black coating. i can hear clear voice.. There is no issue in voice..
. My headset issue is mike problem..when i call anyone. They can't hear my voice properly. This is my headset's problem..

My headset js under warrenty period.. But boat is not claim my warrenty..
I want justice. Iwant reply for my complaint