Boat — boat micro usb cable not delivered yet

I had my boat micro usb cable, but it had some problem in charging. So i raised a complain ticket no 1455924 in the boat website, they picked up the product from my home.

But now the status is showing " it will be dispatched in 5 business days from 8th sept 2020. Till now not yet dispatched or not yet out for delivery.

I mailed boat about my complain, then they told me on 20th sept 2020 due to covid, it was late. But it will dispatched soon. But till now also nit yet dispatched.

How can i believe on boat??

My ticket no 1455924