Boat — boat repair issue of my boat bassheads 100 black

One side of my wired earphone was not working properly, so i raised complaint then order picked on 4 june on 16 june, 5.49 pm it shows out for delivery and on 16 june6.40 pm after this there this no reply from boat
So i complained second time then also i did not get any reply from boat so now i am complaining third time because today when i go to check it out on the website to know where is my product it shows "no data found" so i want to know where is my product now because till 22 july i didn't get my product back. Please help me immediately so there are to picture below first is when i check the on 17 july and second pic is of today means 22 july. Ticket no. Is 1130349