Boat — Boat replacement product is not delivered yet since it is 4 weeks

Address:

14B chandan park society ,Navsari Gujarat

Hello,

I have registered a complaint on boat on 16-Sep-2020. Complaint no is : 1560690

On 21-sep-2020, service center received my product for servicing . i got a status as 'replacement product is dispatched'. But still i did not get any awb# from courier on this. I checked with courier and they said they did not receive any thing from boat.
I am unable to contact customer care, call is not connecting, When i connect they do not answer properly, what the hell is they doing its about month and product is not my hand till now.As per there policy it should be in hand in 10 to 15 days..what wrong with them now .?Were ia there policy now..?
When can i expect a delivery of my replacement product.

Regards,
Vikesh