Boat — boat replacement product issued but not dispatched

Ticket number : 1278084
I complaint about my boat bassheads 100 on 12th july 2020 and, it got approved on 14th july.

And on the other day 1 guy from delhiverytook my headset.

21st of july i got an update from boat that they got my earphones and is in testing phase

On 25th july i got another two updates that a replacement earphones are issued and will be dispatching soon

Today is 4th august and i din't received any updates on dispatching or any kind of delay in delivery.

I want my earphones its very urgent