Boat — Boat replacement product issued - ticket no 1309984

Replacement product issued ticket status updated on 4th august after that didnt get any update. I am mailed didnt get any response. Customer care didnt picked my phone call.

I had registered complaint on 20 julywith a ticket number 1309984. The product was collected from me on 22 july and the service center received on 1st aauugusst, when i check in boat website with my ticket. I saw that on 4th the agree for replacement but till now there is no change in replacement
Till now i didn't receive my product,
I called service center 100 times no one answers my call, no one replied my mails