Boat — Boat rockerz 255 : Not yet received the replacement - 2 months delayed

Address:

C-255, 2nd Floor, Guru Gobind Industrial estate, Next to Jay coach, Shri Ram Mandir Rd, Goregaon, Mumbai, Maharashtra 400063

After a lot of follow ups I am not getting my product back and i have registered the complaint on 24th June 2020 and still waiting for the product. Not sure why its not delivered yet as I called the other centers and they are functioning but my product was in Mumbai when I last informed.
Other locations like Pune are saying we are giving the replacement hand to hand but why Mumbai location is not sending the product on time its almost 2 months now I am still waiting for my product and just getting mails that it will be delivered and recently I got the mail that it with courier team and its 13 days now with courier so not sure where is my product now.

Note : We raised the ticket for the first time on 24th June 2020 and the ticket number at that time was 1216400.