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[Resolved]  Boat — boat rockerz 261

I had raised the ticket 431205 on 8th aug 2019 due to malfunctioning that comes under warranty. My product was picked up on 10th aug and received by service centre on 16th aug and there was a last update that on 17th aug that replacement product issued after that there is no further update regarding my product till now. I had tried to call on customer care number several times (Approx 50 to 60) but on one had picked up tha call even a single time alternatively i had written mails to them but there is no response regarding my product they just say call to our customer care number. I had heard that several of consumers of boat are facing the same problem. I can say that the boat has the worst after sale service and worst support staff i have ever seen in my life. They are just fooling there customer.
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Complaint marked as Resolved Sep 7, 2019
Complaint comments  1 Comment     Updated: ShareTweet

Comments

My ticket no is 1030555. it has been now 4 months since i returned the product and i haven't received boat bluetooth headset yet .Very unprofessional and unacceptable behaviour from the company . They received my product on 16th of aug and on 20th of june i got an update that product left service center and picked up by courier partner and while tracking the courier partner updates as not picked on 11th of june. The company is just fooling around its customers. I had tried calling on helpline number but they never connect the call . I ve tried for more than 100 times. Also mailed them and they said that they had received a stock of boat 255F which they will dispatch in a week and after that week they are not even replying to the mails . Im just sick of the after sale service of boat . Most of the customers are facing this issue. Kindly help

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    Customer satisfaction rating
    12%
    Complaints
    1634
    Pending
    0
    Resolved
    189
    boAt Phone
    +91 22 4946 1882
    boAt Address
    C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon, Mumbai, Maharashtra, India - 400063
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