Boat — boat rockerz 261 not replaced not delivered

I lodged a complaint, against blutooth disconnectivity issue with my boat rockerz 261, on 30th may. It was picked up on 5th june and since 16 th june it had been showing whhandover. I tried to contact customer care but it didn't connect. Lately i was checking status using my shipping id and it was showing nothing. I tried to contact customer care, i typed my shipping id (As instructed by computer generated voice mail) and it held it invalid input (Totally frustrated). Don't know what fraud is going on with gullible customers. Even on mails they are just playing "passing the blame game" your issue is transferred to this and that firm... Nobody is trying to resolve the issue.
My ticket no 1136692
Shipping id[protected]