Boat — Boat rockerz 550 too long to get replacement

Website:www.boat-lifestyle.com

I made a replacement request of boat rockerz 550 bluetooth headphone on 1/02/21 And last status shown on my ticket number 1997019 that "replacement product issued" on 03/02/21, after that no status updated on ticket number and no mail or message update. I tried to call several times on customer service support number on[protected] but no one answer the call after long long waiting time. It is almost 20 days till now they don't dispatch the product. Whenever i call customer care they didn't respond. Please help me my ticket no 1997019, it was first that in 3 to 4 days it will be available then it took 8 days to show that it will take 5 more days and now it shows 7 to 10 more days can you imagine in this fast world they are taking almost a mont to replace an order thats astonishing.
And now it shows that product is dilivered on address but how I haven't recieved any so whom they delivery thats is unbelievably worst service.
So please help me I am facing lots of problem regarding this.

The worst customer service ever seen.
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