Boat — Boat service centers and customer care executive not supporting

My Boat headphone rockerz 330 is having charging issue I brought it to boat service center pune listed at boat website. the person dealing there his behaviour was so arrogant. he refused to repair this and adviced to purchase new one I tried to convenience him for repair then he siad I will open it but what ever problem is there and what ever expences I will tell you have to repair it though if it costs more than its original price I tried to convince him to take some many and atlist try to find the problem but he simply refused.
to raise the complaint of same issue I contacted to Customer care executive he advised to repair in the private shop and said boat service is like this only. I asked him tell me platform to raise my issue to your senior or higher authority he said no one is above our position we are authority and solution is as I told you.
Simply horrible how to use product of Boat bakwas company