Boat — Boat speaker stone1000

When I register warranty claim on the website I received e-mail from the team that our blue dart partner is pick up your product and inspection done.After some the courier partner arrived at my home and showing my product which was not physically damage and now when my product arrive at the company I got a email that product is physically damage and warranty claim is rejected .
I brought the speaker from Amazon and if it was damaged i would have returned the product back to Amazon and not use it for a month. Who knows if the boat company doesnt want to replace it and instead is now rejecting the claim because they dont want to replace the product. At the first place if the product is damaged then the courier company would not receive it.
Liers.. boat.. because of this u will loose the market and valueable customers also.
My ticket number is 37637474. Resolve this problem