Boat — BoAt Storm - Black - Faulty item collected from me for replacement then no update

aneeshjo

from Mumbai, Maharashtra

Address:	s For Imagine Marketing Private Limited: 501-B, Sri Guru Har Krishan Bhavan Charat Singh Colony, Chakala, Andheri(E) , Mumbai400093, Maharashtra,India
Website:	www.boat-lifestyle.com

I have ordered a smartwatch (boAt Storm - Black) from boat website on 22nd December 2020. I have received the item on 27th December and on the next day due to some dead pixels in the display, I filed for a replacement.

On 30th December, they have picked up the product from me and I have received updates for few days indicating that it is on the way to service hub.

After 4th January, I have no update regarding my product. I have called 7 to 8 times to boat customer care executive and they are not giving any satisfactory answers.

I have attached the invoice along with the last updates regarding the reverse pickup.

I think this is a fraudulent activity from Boat. I need to get my product ASAP or refund.

+3 photos

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boAt customer support has been notified about the posted complaint.

Jan 20, 2021

Updated by aneeshjo There is no action taken from BoAt to resolve the issue