Boat — BoAt TWS Airdopes 441 RTL Wireless Earbuds not working

I am writing to bring to your attention an urgent issue I am experiencing with boAt TWS Airdopes 441 RTL Wireless Earbuds I purchased from boAt.
One year back, I purchased one Wireless Earbuds, which I have been using for both personal and professional purposes. However, I regret to inform you that I am encountering significant issues with the headset. Specifically, the charging case is not working properly and the charging functionality seems to have malfunctioned entirely, rendering it impossible for me to use effectively.
The charging case was damaged before also, which was replaced in the warranty after a long wait and extensive follow-up with the company Boat. After receiving the replaced product the right earbud has some wired noise when connecting but thinking about the disparate replacement process I adjusted with the same.
To address this issue promptly, I have reached the Boat customer care centre and raised the complaint, but they refused to repair my product as it was out of warranty. After that I attempted to reach out to Boat customer care department multiple times over the past two weeks, but unfortunately, I have not received the level of assistance I expected. I requested to repair my Wireless Earbuds which I can bear the expenses, the customer care representative repeatedly saying the same reply that “ they are not in a position to answer the question or support accordingly” and the support provided thus far has been insufficient in resolving my problem.
As a loyal customer of the brand, I am deeply disappointed by this experience. I rely on the products to facilitate my day-to-day activities, and encountering such a critical issue with one of Boat products has been highly inconvenient.
I try to repair the Wireless Earbuds locally, but no one repairs this in my city. I am very disappointed that I spent this much money and the product got damaged after a year and which cannot be repaired.
I kindly request your immediate attention to this matter.
Please let me know how you intend to address this matter at your earliest convenience. I can be reached via email or phone +91 [protected].