Boat — boat - warranty claim : replacement product not delivered

My ticket no : 1342914

I got a problem in my bass head ear phone on one side. I claimed the warranty. The product was picked from me on 29 august, reached at their center 5 august.

Their website is showing replacement product issued on 5 august.
Even after 10 days so far i didn't received my product. I also contacted through email and call but no one is responding.

Please resolve my issue as soon as possible because i love listening music.
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