Boat — Claim to customer that product is broken by her

Website:

Boat lifestyle

When I resister warranty claim on the website I received e-mail from the team that our blue dart partner is pick up your product and inspection done.After some the courier partner arrived at my home and showing my product which is not physically damage and now when my product arrive at the company he tolde that product is physically damage and we do replace this.And I share my prove that company accepts the product on 16 August 2023 17:27 and physical test time is 16 August 17:26, how is this possible.My complaint ticket number is 36836687