Before I begin, I'd like to state that this is my first and final purchase from boat and that I will never purchase another product after this horrible experience.
Ticket no. 3363665
On the 8th of September, I filed a complaint about Rokerz 335 on the boat's complaint site, and the merchandise was picked up on the 11th of September.
After receiving no answer, I contacted on September 20th to inquire about the situation.
Then, on September 23rd, I received an email and message informing me that I would be receiving a different product in place of the original since production had ceased, but I asked a refund.
After receiving no answer on the 28th of September, I emailed again to inquire about the situation.
They emailed me on September 30th with three options: Boat Rockerz 255 pro plus, Boat Rockerz 330, and Boat Airdopes 381 or a refund based on use.
The boat rockerz 255 pro plus was my choice.
I also contacted customer support, but the first time they told me that I had asked for a refund and that I would receive it in 7 days and that a confirmation email would be given to me after the call.
However, following a second conversation, the other person stated that your bank information were missing, so I emailed them as well.
After receiving no answer from them, I emailed them on the 7th and 13th of October, respectively.
I called customer support again, and they informed me that you have not sent us any correspondence from your end.
So I emailed them again with the information, and they replied that they had received my email and that you will be receiving a confirmation email after the call (which has not been sent till now).
Now it is November, and I have not received my refund despite filing a complaint on September 8th.
I simply want my money back.
Was this information helpful?
Post your Comment