Boat — Complaint about my product boat airdopes 131 pro mint bubblegum, which was claimed for warranty since one month ago

Ticket number: 26382306. I am complaining about my product boat airdopes 131 pro mint bubblegum, which was claimed for warranty since one month ago. This is being kept in RTO warehouse in bhiwandi, Maharashtra, mumbai since then without informing me and now customer care agents just keep on escalating it asking me to wait for 48 hours but no resolution given. The product is prepaid and not being sent to me now. Hence, I m raising a legal case against the company to check this matter in court.