I am writing to file a complaint against Boat, a company that sells electronic products. I have been a victim of their poor warranty service.
I have purchased boat airdopes 141, a wireless headphone, on[protected] from their official website. The product has a 1 year warranty as per their terms and conditions. However, the product started to malfunction. The right side of the headphone is not working properly, it is low in volume and distorted.
I have followed the procedure to apply for a warranty claim on their website. I was informed that the defective product would be picked up by their courier partner within 3 days and I would receive a confirmation call from them.
However, I did not receive any call or notification from the courier partner. Instead, I received a message from Boat's website saying that the courier partner tried to reach me and I did not answer the call. This is false and unfair. I did not receive any sort of call from the courier partner.
Because of this false reason, my warranty claim was cancelled and the ticket was closed by Boat. I tried to reapply for the warranty claim, but the same thing happened again. I received another message saying that the courier partner tried to reach me and I did not answer the call, which is again untrue. My warranty claim was cancelled and the ticket was closed again by Boat.
This is unacceptable and unprofessional. I feel that Boat is trying to delay or deny my warranty claim by using this dishonest method. I have only a few days left before my warranty period expires. I request you to take immediate action to resolve this issue. I want you to reopen my warranty claim, arrange for a prompt pickup of the defective product, and provide me with a replacement or a refund as soon as possible.
I have attached the invoice of the product, the screenshots of the tickets from Boat's website as evidence of my claim.
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