Boat — Complaints are not being addressed properly

I registered a complaint today (5nov ) then I got a mail with id which was addressed on Aug 6 and been resolved. This is happening with my previously complaints as well.Please look into the attachments.
Complaint regarding my watch was not resolved yet. As this was happening since 1 month. I took this watch because of the brand reputation and warenty.There is no proper response even though warenty period is not extended.
Please look into this issue and resolve it as soon as possible.