Boat — delayed dispatch/service for my wireless headset - reg

Address:

Mumbai

My name is barath mohan m.
I gave my bluetooth headset which is named
Boat rockerz 255 sports bluetooth wireless earphone
With immersive stereo sound and hands free mic
(Raging red) for servicing/replacement, dated july-08 2020.
My ticket number is 1256614.
My headset was successfully picked up from my location on time and delivered to the boat service center in mumbai, there was no response from the team whatsoever. It has almost 2 months now and the warranty period is over. But still i have neither received any update from the company nor any replacement product as promised. This is way past the waiting period and i'm worried that my earphone will never reach me. I request the respective authorites to check into this issue and provide me with the replacement as per the warranty.