Boat — Delayed replacement of my product

My boat speaker sphinx 2.0 was not working properly, so i register a complaint and they took my product on may 16 2020 for servicing.. I am continuously tracking my product. By given tracking link.. But from 6june there has been no update of it, also customer service person are not receiving my call.. It's been near to 2months i didnt get my product back..

I want to know where is my product.. Why they are taking so long to return it to me... Also no one picking calls, neither reverting to emails complained... I think they have stolen the product.. There are many similar complaints about them in their site.
My ticket no. Is 1102081.. I could not find my product detail. Status.
Please get me it status.