Boat — Didnt receive replacement product

Replacement Product Issued Ticket status updated on 5th October after that didnt get any update. I am mailed didnt get any response. Customer care didnt picked my phone call.

I had registered complaint on 21 September with a ticket number 1564354. The product was collected from me on 22th September and the service center received on 27th of September, when i check in boat website with my ticket. I saw that on 30th the agree for replacement but till now there is no change in replacement
Till now i didn't receive my product,
I called service center 100 times no one answers my call, no one replied my mails.