Boat — Earphones not replaced yet

I bought boat earphones and they had some defect so i registered a complaint. Its been moe than a month since day and the last status update was on 23rd september that they will be dispatching the replaced product within 5 business days but its still not done.
I have talked twice to their customer execustives but they are also not helping
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boAt customer support has been notified about the posted complaint.
Oct 07, 2020
Updated by Shiksha28
These are the pics of my complaint

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