| Address: | 2nd Floor, 19, 16, Hauz Khas Village, Deer Park, Hauz Khas, New Delhi, Delhi 110016 |
I purchased a boAt Xtend Smartwatch for Rs.3500 around 6 months back through boAt website. After 6 months the product battery life shortened to just 6 hours instead of a promised 14 days. So I raised a replacement request (Ticket Number[protected]. They initialized replacement and a courier agent took my watch for return. Then I received a mail from boAt informing me that they don't have the exact same color option for replacement, so they will be sending the same product with another color. I was okay with that.
2 days later my replacement product got dispatched, and I received the product 3 days later. As I opened the product, to my shock, it was a 'boAt Storm Smartwatch' which is lower priced inferior model inside, that too a used one. I immediately send them an email with video evidence to their support mail [protected]@imaginemarketingindia.com but they haven't responded even after 3 days and I have sent several reminders too. I don't know what to do now. I have bought several other products from them and now I am so much worried about their fate. Please help. Unboxing video, sent mails, everything will be attached with this complaint. I need exactly the product I was offered as replacement, that is Boat Watch Xtend Sandy Cream, or a full refund.
Replacement Unboxing Video Link: https://drive.google.com/file/d/1dggBJh6qcDL54m1OdpVBNgiw7UVfogpv/view?usp=shari...⇄
Purchase Invoice Link: https://drive.google.com/file/d/1DCQobIGSnnf_4qEFchdiPaH76cyYjbkf/view?usp=shari...⇄
Please contact me for anything else: [protected]@gmail.com
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