Boat — Headphone replace and told me to damage headphone

Address:

Room no 8 lokseva nagar ajanta apt chakki nakakalyan

Hi sir,

I request you for my complent ragister no is 24456631, my headphone only one side issue not working but our team report me thise product is damage so we can't replace the headphone.
I don't know what happened thise picture send me of headphone of damage so please check and fix the issue as soon as possible.

My headphone is one side ok another headphone is not working.

Your pickup employees are doing some changed the headphone they are chitting our company and customer.

How can damage the hadphone the boy told me on the spot sir it is damage so we can't replace it.why pick my headphone for your replacement and why

I was give him to Mr. Vijay sanap ( vechal no-MH05ER6966) his mobile no -[protected].

My headset is changed by Vijay hi doing some chitting.so please check it

Name :Vikram Narayan salunkhe
Mobile no- [protected]

First massage,

Dear customer,

We are happy to inform you that we have received your product unit at our service fulfilment centre against the service ticket number 24456631. The issue with the product is getting verified by our service team. Once verification is completed, we will ship out a replacement for your product. The same would be delivered to you in 5-7 days from dispatch.

You can use the service ticket number 24456631 for tracking the status of your complaint on https://support.boat-lifestyle.com

Note: In case of replacement, the replacement unit colour may vary and shall be subject to availability of the stock.

Thank you,

Team boAt

Second massage

Dear customer,

We conducted a physical verification check of your product for the service ticket number 24456631. We found the received product to be Damaged Product and hence your claim has been rejected. You can view the product verification report on the mentioned link - https://imagine-boat.s3.amazonaws.com/vendor_qc/reports/Sysvedh[protected]a0d203...⇄

We regret to inform you that we will not be able to serve the warranty for your product. The received product will be shipped back to you. The same will be delivered in 5-7 days.

In case of any queries, you can chat with us on the whatsapp number [protected] or call us on +91-[protected]. You can also email us on [protected]@imaginemarketingindia.com

Thank you,

Team boAt