Boat — I didn't get replacement

I requested for a replacement but the order was picked up on 10december and returned to boat by 13december and after that i don't know any status of my product will i get replacement or refund no status and after i called there customer service they said my product will be replaced and delivered by 24december and today is 24december still no status i called again Yesterday they said you'll get your order by the end of the week don't will i get or not my replacement id is 345335