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Boat — I didn't receive my warranty claim boat product

I had register a complain of warranty claim on boat product because it is in warranty period. Iam successfully register a complain in boat website. After 2 days delivery boy collect the product. But status not update in boat website. My tickets number is 21266799.i don't know does boat company replace and send my product or not. Please send me the product in register adress. For this I shall greatful to you
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