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Boat — I don't get my returned headphone from boat company

My boot rockerzz 255f is not working properly one side. That's way i was registered a complaint in boat warrenty services.
My headphone is under warranty
I was registered a complaint date 16 may 2020 and my Bluetooth picked up date 21st may 2020 and today i got massage like a WHHANDOVER
But i dont get my headphone returned.
So i request you to do something customer care is not giving respond so i humble request you to take action as much time as fast
I needed my headphone quick

My ticket id is : 1103655
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