Boat — I have not received my product yet

Website:

@imaginemarketingindia.com

I had purchased a new headphones (Boat bassheads 225 in-ear super extra bass headphones with one button mic (Lime green) of boat brand from amazon (Amazon.in) with warranty of 1year. After a usage during which the period to return in amazon is completed, automatically it goes power on and off, the connectivity problem is also
I raised a complaint (Complaint ticket number [#1270569] on 16th july) with the boat brand selling in india with name
(Imagine marketing private limited) located at :
131, guru gobind singh industrial estate, next to jay coach, off w. E. Highway,
Goregaon (E), mumbai - 400 063. India

Phone: +[protected] / 42102409 / 42102403
Email: [protected]@imaginemarketingindia.com

And have been sending emails since then, but they are not responding and are not taking any action either.

Please help me get a replacement or a refund. I am tracking the product then show wh handover. it is going to 20 days I have not received my product yet.so please replace my product