Boat — I haven't received replacement product yet

My ticket number is 1236941
I have claimed warranty for my product on 30th june 2020..
The warranty approved on 1th july 2020..
On 6th july 2020 the product received at service centre..
On 8th july replacement product was issued and now from that day the status is showing "replacement product dispatching soon"
It's now 16th august ...no change in the ticket status and I couldn't connect to boat customer care...
Can you please resolve the problem as soon as possible?????