Boat — I ve given my boat bluetooth speaker for service but didn't get my product back

Address:

49/41/5, kings rescidency ,akkayyapalem

I have filed a complain ticket number1430703 and the product was picked up on august 24 till now the product was not delivered back the last update was on october 2nd 2020 as the product got replaced snd dispatched within 5 bussiness days but they was no other update yet as i mailed and call to the customer service no response the customer service number wont be available y i dnt knw but wil the product wil cum back or not plz update r refund my money back