Boat — Im complaining about recent warranty case that was being rejected

I bought boat Airdopes 141 pro cool grey on june 2023 but since it stopped working I placed a replacement order. They offered me an upgrade to Airdopes 141 active black since Airdopes 141 pro was out of stock. But when the product was delivered it was different product and that too defective. I lodged a complaint against it. They took the product and turned the whole situation against me claiming that I sent them the wrong product whereas they were the ones who sent me the product. They rejected my warranty and sending me back the defective product which was sent by them only. This is pathetic. Stop looting people like this. How can you blame me for your own mistake. And now they’re telling me they can’t do anything about this and they’re asking me to prove myself whereas they were the ones to send wrong product. Ticket no 41072052