Hello Support Team,
My name is Suresh. I am emailing on behalf of Sanjay S, who is my son.
I am finding it very difficult to get a support team and hence the email.
The product replacement due to a faulty earphone that we received is an incorrect one. This could be due to the invoice that we sent were 2 pages and the first page is what the team referred to. The person who collected the replacement did ask about it and we clearly told him it is the second one which the team should refer to as we uploaded both the invoices. Additionally, the product that was picked could be identified, so we are not sure how this could have happened.
Please take a look into this matter and replace it with the correct product.
Details:
The replaced product that we received: BOAT BASS HEAD 900 WIRED HEADSET.
The product that we should have received in replacement: BOAT ROCKERZ 510 SUPER EXTRA BASS BLUETOOTH HEADSET
The replacement took 10+ days and that too a different product. Now, we will have to wait for another 10+ days to get this original one. I am sorry, but we are not happy with the proceedings. Nevertheless, we would like to get this as soon as possible as we procured this for online classes.
I even sent an email with invoice details but received no responses. Was never able to reach the phone. It says they are busy with other customers.
Thanks
Suresh
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The exact same thing happened with me also
I had sent my EWH01 wireless headphones for replacement.
And after 20 long days the have given me wired earphones EEP01.
I don't understand what's the replacement logic behind this.