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Boat — Issue regarding warranty replacement product

I claim my warranty request on 8 sep 2022 to replace the product.After 2days their courier partner received my product and also checked physicaly it while receiving .And now they claim that my product is damaged while verification
How it's possible that my product is damaged, 😡
When your courier partner received my product, it wasn't physical damage from any side, he also checked it while receiving.
It's not my fault if product is damaged on your side.
I need my replacement product back.
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