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Boat — Issue with my jack

My complaint no is 1393724 it's boat152 wired blue earphones, Ive submitted this product on 17th August and till now I haven't got any update and I tried to contact their CUSTOMER care they are not at all responding, I'm rid of their service as they say we claim you replacement till 1year it's all ###. Boat please convey me my product status or handover me the product which i submitted for replacement
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