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Boat — it has been al most 25 days i still have not received my replaced product

I have registered my boat complaint online they picked up my product on 26th august 2020 and reached their place on 29/8/20. They updated that replacement product is dispatched on 10/9/20. It has been al most 25 days i still have not received my replaced product. Please help me to get my product back... Ticket number - 1458328 and product is apple iphone lightening cable.
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